At Complete Online Pharmacy, we take the privacy of our customers seriously. We are a leading online pharmacy in the UK and are registered with the General Pharmaceutical Council (GPhC - who regulate pharmacies), Medicines Health Regulatory Authority (MHRA - who regulate online medicine sales) and Healthcare Improvement Scotland (HIS - who regulate clinics and doctors)

Please read this privacy policy carefully. By using our website and services, you are confirming that you agree to the terms of this privacy policy. If you do not agree to this privacy policy, do not use our website or services. You will be asked for explicit consent to this policy when completing a consultation on this website.

Privacy promise

We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us.

Information we collect from you

If you register with us, we will collect personal data or personal information from you.

We may collect, use, store and transfer different kinds of data about you which we have categorised as follows:

• Identity Data includes first name, last name, date of birth and gender.
• Contact Data includes delivery address email address and telephone numbers.
• Financial Data includes bank account, payment records and payment card details.
• Medical Data includes your patient medical records, Doctor details, patient notes, consultation notes and details of medicines you have ordered and order history. This will only be collected where you have expressly provided your consent to provide us with this data through any online forms and medical questionnaires.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Cookies

Cookies are small pieces of data that are stored on your computer, mobile phone or other devices. This helps us to provide to provide you with a good experience when you browse our Site.

Your Medical Data is treated confidentiality, which means that none of our staff can access it unless they are a healthcare professional (or owe a similar duty of confidentiality). We will never disclose Medical Data without your consent unless legally required or permitted to do so.

Use of Your Information

We will only use the information that we collect from you as follows:

• To enable us to provide our health services to you
• To enable us to comply with regulatory requirements
• To communicate with you in the event that there is a query or problem with your order
• To inform you of any changes to our website, services or goods and products
• For record keeping purposes

Marketing purposes

We will only contact you for marketing purposes where you have given us your express consent to contact you for this purpose. We may use Your Data for one or more of the following:

• To provide information to you that you request from us relating to our products or services.
• To provide information to you relating to other products that may be of interest to you.
• To allow selected third parties to use Your Data to enable them to provide you with information regarding unrelated goods and services, which we believe may interest you.

You may change your mind and withdraw your permission for us to contact you for marketing purposes at any time by email us at info@completeonlinepharmacy.co.uk. 

Storing Your Personal Data

We have put in place appropriate security measures to prevent Your Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to Your Data to those employees and other third parties. They will only process Your Data on our instructions and they are subject to a duty of confidentiality.

Data retention

We will only retain Your Data for as long as necessary to fulfil the purposes we collected it for.

We may share your Identity, Contact and Financial Data with our External Third Parties (as set out below) to enable us to provide our services (for example, we may provide your postal address to a courier or we may share your name, address and age with a third-party service provider in order to verify your age and identity). The External Third Parties we work with are as follows:

1.Takepayments: To process your online payment.

2.Trustpilot: To assist with our review link and to send you messages, such as emails containing invoices or notifications concerning payments.

3.Survey Monkey: We send anonymous surveys about your medical treatment using SurveyMonkey for clinical governance. This type of service allows you to interact with third-party online survey platforms directly from the pages of our website.

4.Mailing list: If you register with our mailing list or sign up to our newsletter, your email address will be added to our marketing contact list.

Confidentiality

Your Medical Data is treated confidentiality, which means that none of our staff can access it unless they are a healthcare professional (or owe a similar duty of confidentiality). We will never disclose Medical Data without your consent unless legally required or permitted to do so.

Identity Verification

To enable us to make medical decisions about you and for fraud prevention purposes, we use identity verification technology.

If you provide false or inaccurate information and/or we suspect fraud, we will record this and we will be unable to fulfil your order.

For ID verification purposes, we share your name, date of birth, address (and if needed passport or driving license number) with LexisNexis Risk Solutions who use it to verify your identity. This is only done the first time you order or if you update your personal details.

Your legal rights

In certain circumstances, you have the following rights under data protection laws in relation to Your Data. You have the right to:

Request access to Your Data. This enables you to receive a copy of the Your Data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

Request deletion of Your Data. This enables you to ask us to delete or remove Your Data where there is no good reason for us continuing to process it.

Request restriction of processing of Your Data. This enables you to ask us to suspend the processing of your data.

Withdraw consent at any time where we are relying on consent to process Your Data. We may not be able to provide certain products or services to you. 

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access Your Data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this on info@completeonlinepharmacy.co.uk